Get in touch

Contact Us

Contact us

General enquiries:
0808 1753 152

For information on returns, click here.

Brand partnerships:

Customer Care Opening Hours
Our customer care team works Monday-Friday, 8:00am-5:00pm (GMT).

We aim to respond to all customer messages within 48 working hours (Monday-Friday), at times this may be longer if we are busy or need to hear back from a partner in regards to your query.


Please contact us within 30-days of receiving your item should you wish to return it.

Items should be unused and in a resealable condition.

You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery. If you are returning an item for exchange, then you will need to pay for the delivery of the exchanged item. 

When sending the bag back, ensure you’ve put your name and order number so we are able to refund you.

Returns can take up to 7 working days to be processed when they are delivered to ours returns address. Refunds cannot be processed until this time has elapsed.

Our return address is:

Huboo Ref 10944,

Huboo Returns,

Unit 1, Vertex Park South,

Emerson's Green,

BS16 7LB

Your return must contain Huboo Ref 10944 in the first line of the address or it will not be able to be processed.