Customer Help & FAQs

If talking to a real-life human is more your thing, you can reach our team via email (below).

How can we help?

Frequently Asked Questions

Products

What comes with the bag?

Barking Bags posted to UK customers come ready packed with leaflets, a business card, a roll of poo bags (either from planet underdog or BECO) and a sample of dog food from Platinum or Scrumbles. Look out for any money off voucher codes. We are unable to send food samples overseas.

We also sell a starter kit with accessories to get you started which includes a paw drying mitt, a bottle and a bowl. Currently this is only available for UK customers.

What’s the difference between standard and extendable?

Our standard bags have two standard sized, breathable, mess pockets suitable for carrying a water bottle and balls or other toys. There is the option to purchase a bag with one extra wide extendable side pocket with drawstring.

This is designed for larger toys, or dog waste but some people use it to carry extra training treats. Both of these can be seen in action on the website video.

Are the bags waterproof?

All of our bags are made from waterproof fabric and are sold as water resistant (apart from our denim bag which we spray to help with water resistance). They and are designed to be worn year-round.

The new range of black, midnight blue and cerise bags come with a draw string top to the main compartment for extra protection against the elements. This can be seen more clearly on the website video.

If you have a leather bag, we advise you treat the leather with a specially designed polish or protector (just the same as you would do with leather shoes.)

What can I fit in the bag?

The spacious main pocket is ideal for carrying a lead, toys, mobile phone, gloves, paw drying mitts, basic first aid kit etc. or anything you may need on a longer walk.

The front of the bags has a poo bag dispenser and a handy pocket for storing a hand sanitiser. The pocket on the rear of the bag is ideal for keeping keys and headphones.

The bags also have side pockets which are perfect for bottles or larger toys which may not fit in the main pocket. There is a handy treat section at the front of the bag which is ideal for finding treats in a hurry when recalling your dog.

Can I wear a bag around my waist?

The Velcro straps at the rear of the bag allow you to attach the bags to your own belt so it can be converted into a bum bag. We also have a new range of bags with plastic clips in place of the Velcro. These hook onto a belt and provide a more secure fit.

Are your bags unisex?

Yes! Barking bags knows no gender. All our bags are 100% unisex and come with an extendable strap which can be changed depending on your height.

What if my bag breaks?

If you encounter any problems with your bag, you can contact us on our email: info@barkingbags.co.uk and we can help with any issues or queries you may have with your purchase.

Do you offer exclusive bags?

We are always looking for new fabric which inspires new ideas for future releases. We hope to bring out a range of time limited releases soon so keep an eye out!

Can I be notified of when you restock certain products?

If a bag you are looking to purchase is out of stock, you now have the option to be notified when the stock comes in. Simply enter your email address and we will do the rest. That way you’ll be the first to find out.

Do you supply environmentally friendly poo bags in all your bags?

There are currently two brands which we use, - Planet Underdog and BECO - who provide us with Compostable poo bags. These are kind on the planet and as they are made from plant-based materials which break down without leaving any trace plastics.

Do you offer vegan friendly products?

All our Blue Paw extendable and non-extendable bags are vegan friendly. As are the Purple extendable Bags and the new range in Black, Midnight Blue and Cerise.

Can I wash my bag?

All the vegan bags can be washed in a gentle wash in a machine (but do place them in a pillowcase or laundry bag so that the clips do not damage the machine). The fabrics may fade over time with repeated washing and may suffer from sun bleaching.

Leather timed bags, such as the Khaki range and the Green and Red Paws print bags should not be emersed in water but the fabric can be cleaner with a brush and warm soapy water.

Leather bags cannot be washed but they are designed to last if treated with care. We advise you treat the leather with a specially designed polish or protector (just the same as you would do with leather shoes.)

UK Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What shipping provider do you use?

For all domestic orders we use Royal Mail Tracked 48. This usually takes 2-3 business days.

Can I track my order?

Once your order has been dispatched a tracking number will be provided. With this tracking number you can track your orders journey and keep updated on when it is due to arrive.

International Shipping

Do you ship internationally?

Yes, we do.International Shipping is currently available to the following countries; Australia, Canada, China, EU member countries, India, Japan, New Zealand, Singapore andUSA.Sales are restricted to one item. If you wish to purchase more than one item, please contact us by email so that we can give you a precise price for shipment.

info@barkingbags.co.uk

Once the order is placed it is shipped by Royal Mail to the destination country where it is handed over to a Royal Mail partner in country for delivery.

What if I want a bag delivered to a country that isn’t listed above?

Please contact us by email so that we can give you a precise price for shipment and details on how to make a payment

info@barkingbags.co.uk

Do I have to pay customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply as these fees are applied by your local customs office. Barking Bags cannot be held responsible for delays due to customs.

Gifts

Do you offer gift cards?

Absolutely, you can order gift vouchers on our website. We offer them in multiples of £10.

Can I buy and send someone a Barking Bag as a gift?

At checkout, there is an option to send your purchase to a different address.

General

What types of payment do you accept?

We accept all major Credit and debit cards on our website. We also accept American Express and by early 2022 we should also be able to accept payment by PayPal, Klarna and Apple pay.

Do you offer any discounts/discount codes?

We regularly offer discounts and offers. To be the first to know about the offers sign up to our newsletter or email list.

Do the bags come with a warranty?

We offer a 1-year warranty on all Barking Bags. This covers any manufacturing faults (e.g. broken straps, clip failure, broken zips) but not general wear and tear as we anticipate our bags will get lots of daily use!

How can I return my bag?

Please contact us within 14 days of receiving your item should you wish to return it. Items should be unused and in a resalable condition. You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery. If you are returning an item for exchange, then you will need to pay for the delivery of the exchanged item. 

When sending the bag back, ensure you’ve put your name and order number so we are able to refund you.

 

Our return address is:

Barking Bags, Warren House, Warren Park, Wolverton Mill, Milton Keynes. MK12 5NX

Get in touch

Have questions about your order, or a general enquiry?