Customer Help & FAQs

If talking to a real-life human is more your thing, you can reach our team via email here.

How can we help?

Frequently Asked Questions


Are the bags waterproof?

All of our bags are made from waterproof fabric and are sold as water-resistant. They are designed to be worn year-round.

Newer models in the Original bag, also come with a drawstring inside the top of the bag to make it waterproof.

If you have a leather bag, we advise you treat the leather with a specially designed polish or protector (just the same as you would do with leather shoes).

What can I fit in the bag?

The spacious main pocket is ideal for carrying a lead, toys, mobile phone, gloves, paw drying mitts, basic first aid kit etc. or anything you may need on a longer walk.

The front of the bags has a poo bag dispenser and a handy pocket for storing a hand sanitiser. The pocket on the rear of the bag is ideal for keeping keys and headphones.

The bags also have side pockets which are perfect for bottles or larger toys which may not fit in the main pocket. There is a handy treat section at the front of the bag which is ideal for finding treats in a hurry when recalling your dog.

Can I wear a bag around my waist?

The Velcro straps at the rear of the bag allow you to attach the bags to your own belt so it can be converted into a bum bag. We also have a new range of bags with plastic clips in place of the Velcro. These hook onto a belt and provide a more secure fit.

Are your bags unisex?

Yes! Barking bags knows no gender. All our bags are 100% unisex and come with an extendable strap which can be changed depending on your height.

What if my bag breaks?

If you encounter any problems with your bag, you can contact us on our email: and we can help with any issues or queries you may have with your purchase.

Can I be notified of when you restock certain products?

If a bag you are looking to purchase is out of stock, you now have the option to be notified when the stock comes in. Simply enter your email address and we will do the rest. That way you’ll be the first to find out.

Can I wash my bag?

Polyester bags can be washed in a gentle wash in a machine (but do place them in a pillowcase or laundry bag so that the clips do not damage the machine). The fabrics may fade over time with repeated washing and may suffer from sun bleaching.

Leather trimed bags, such as the Khaki bag, should not be emersed in water but the fabric can be cleaner with a brush and warm soapy water.

Leather bags cannot be washed but they are designed to last if treated with care. We advise you treat the leather with a specially designed polish or protector (just the same as you would do with leather shoes).

UK Shipping

You’ll be asked to select a delivery method during checkout. Dog walking bag orders placed before 1pm Monday-Sunday will be dispatched the same day.

When are orders sent out?

Orders placed before 1pm will be dispatched the same day (Mon-Sun) for the delivery service that you have selected.

Can I track my order?

Once your order has been dispatched a tracking number will be provided. With this tracking number you will be able to see updates in relation to your delivery.

Standard delivery tracking only updates once delivery has been attempted.

Select DPD for a fully tracked, courier level service.

Can I cancel or amend my order?

Once your order is placed, it becomes locked for shipping.

As our fulfilment centre works 7 days per week, it's not possible to cancel or amend orders once they are placed, regardless of how quickly the request to amend the order comes through.

If you wish to cancel or amend your order after placing it, you will need to return the products as per our terms and conditions.

If I order on a weekend, when will I receive it?

Dog walking bag orders are picked and packed 7-days per week. If you place an order after 1pm on a Friday, it would be picked and packed, then collected by the courier the following Monday. 

This means it would be delivered either 24 or 48 hours after collection on the Monday, depending on your choice of shipping service.

Which UK couriers do you use?

For our UK 48 hour recorded service, we use Royal Mail or Evri, we are not able to specify particular couriers for orders. 

For our express 24 hour service, we use DPD.

Is shipping free?

We offer free shipping on orders over £50, in the UK, this service is the 48 hour shipping service.

Do you offer next day delivery?

If your order is placed before 1pm, Monday to Thursday, to a UK mainland postcode, your order is eligible for next day delivery. 

You will need to select the 24 hour shipping option at the checkout.

International Shipping

Do you ship internationally?

International Shipping is currently available worldwide, a price will be calculated at the checkout, before you pay.

Once the order is placed it is shipped by Royal Mail to the destination country where it is handed over to a Royal Mail partner in country for delivery.

A tracking number is provided when the order is shipped, please be aware updates may be minimal when the package is passed to the delivery partner in country, this is out of our control.

Do I have to pay customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply as these fees are applied by your local customs office.

Barking Bags cannot be held responsible for delays due to customs.


Do you offer gift cards?

Absolutely, you can order gift vouchers on our website. We offer them in multiples of £10.

Can I buy and send someone a Barking Bag as a gift?

At checkout, there is an option to send your purchase to a different address.


What types of payment do you accept?

We accept all major credit and debit cards on our website. We also accept PayPal, Google Pay and Apple pay.

Do you offer any discounts/discount codes?

We regularly offer discounts and offers. They will be present on the website at the time of ordering.

Do the bags come with a warranty?

We offer a 1-year warranty on all Barking Bags. This covers any manufacturing faults (e.g. broken straps, clip failure, broken zips) but not general wear and tear as we anticipate our bags will get lots of daily use!

How can I return my bag?

Please contact us within 30 days of receiving your item should you wish to return it.

Items should be unused and in a resalable condition. You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery. If you are returning an item for exchange, then you will need to pay for the delivery of the exchanged item. 

When sending the bag back, ensure you’ve put your name and order number so we are able to refund you. 

Our return address is:

Huboo Ref 10944,

Huboo Returns,

Unit 1, Vertex Park South,

Emerson's Green,

BS16 7LB

Please note: Your return must contain Huboo Ref 10944 in the first line of the address or it will not be able to be processed.

Refer-a-friend programme

How does the refer-a-friend programme work?

Our programme is simple! Sign up and give your friends a 10% discount. When your friends buy from your invite link, you get a £5 reward!

Which products can the referral discount be used on?

The referral discount is eligible for any of our product collections, excluding sale items, accessories and gift cards. The discount cannot be used in conjunction with any other offer. There is a minimum order value of £20 for the discount code to be eligible.

My code isn't working?

The referral discount can't be used on sale items, gift cards or in conjunction with any other offer. There is a minimum spend of £20 to use the referral discount.

Do the referral rewards change?

We reserve the right to change the rewards within the referral scheme.

Do the referral discount codes expire?

Yes, advocate reward codes expire after 60 days, friend rewards expire after 30 days. We are not able to re-issue discount codes.

Subscribe and save

Can I cancel my subscription?

If you want to cancel or change your subscription, you can do it at any time.

Your order confirmation emails have links to your order. You can manage your subscription from there.

Does my subscription auto-renew?

When you purchase a subscription you'll receive repeat deliveries.

Our subscribe and save offerings auto-renew.

This means that they will continue until you pause or cancel them.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

If you don't want to renew a subscription you can cancel it any time.

If you want to cancel or change your subscription, you can do it at any time.

Your order confirmation emails have links to your order. You can manage your subscription from there.

Can I get my subscribe and save refunded?

We do not offer refunds on subscriptions, you are responsible for cancelling and managing your subscription. 

If you want to cancel or change your subscription, you can do it at any time.

Your order confirmation emails have links to your order. You can manage your subscription from there.

Get in touch

Have questions about your order, or a general enquiry?