Returns

Please contact us within 30-days of receiving your item should you wish to return it.

Faulty items

If you have a faulty item, you must contact our customer care team to start a return.

Contact us on info@barkingbags.co.uk
Provide photos of the fault and detailed information
We will offer you a refund or replacement based on our terms and conditions

Get started by contacting us:

info@barkingbags.co.uk
0808 1753 152

Other returns

If you are returning an item for any other reason such as:

It didn’t fit
It wasn’t the right colour
Ordered by mistake

Please return your item to:

Barking Bags,
The Old Granary Building,
Cotton End,
Northampton, Northamptonshire,
NN4 8HP

Items should be unused and in a resalable condition.

Unless the item is fault, any return postage will need to be covered by you.

If you are returning an item for exchange, then you will need to pay for the delivery of the exchanged item. 

Please allow up to 7 working days for returns to be processed from when they arrive to our returns address. Refunds cannot be processed until this time has elapsed.

Please include your original order number and your contact details within or on the packaging of the returned item(s).

Custom printed cushions

All custom and personalised items are made-to-order therefore are not eligible to be returned for a refund or exchange.

Please be considerate to this before making your order.