Terms and Conditions

Terms and Conditions

In summary

Barking Bags is a partnership business and we provide terms and conditions for our customers. The family run business is based in England and we are governed by English law. We do not offer credit, and we don’t sell any information we might have about you.

We employ proper systems to ensure that your information and financial details are secure when you shop with us. We expect you to pay for your goods and make reasonable allowances for their delivery. If there are problems with the goods or the delivery then please talk to us, we care about our customers and the products we sell and take the responsibility of customer satisfaction seriously.

Payment

Currently we only sell in the UK so payment can only be accepted in Pounds Sterling. Credit/Debit card payments are processed by Worldpay through their secure pages. We do not store or have access to your credit/debit card details. All credit and debit cards are subject to validation checks and authorisation by the card issuer when you place an order. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Your products will not be dispatched until payment has cleared.
The registered name of our business is Barking Bags

Paying by cheque is not possible at shows and events however we can accept electronic card payments.

Paying by bank transfer
Please contact us if you would like to pay by bank transfer and we will supply you with our bank details. Your products will not be dispatched until payment has cleared.

Returns
Please contact us within 14 days of receiving your item should you wish to return it.

Items should be unused and in a new resalable condition. You must pay the cost of returning an item. We suggest you use a signed for or insured method of delivery. If you are returning an item for exchange, then you will need to pay for the delivery of the exchange item.

VAT
There is no VAT payment on the products

Liability
The total liability of Barking Bags for any claim howsoever arising shall not exceed the price of the goods supplied by Barking Bags to the customer, together with any postage and packaging costs incurred. Barking Bags shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Barking Bags cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from www.barkingbags.co.uk.

Barking Bags will not be liable to you or in breach of contract for delay or failure to perform due to a cause beyond our reasonable control. Barking Bags will not be liable for any damage or injury arising out of any of products purchased from the website or at shows and events. Barking Bags cannot be held liable for the misuse of any of the products we sell.

Product images and descriptions
Every care is taken to ensure descriptions and specifications of the products shown on our website are correct. The colour representation of fabrics is as accurate as possible given the limitations of website colouration and variation in computer monitors, and it is provided in good faith. Colours will vary to a small extent between different dye batches.

 

Contact
Ms D Greaves
26 Turneys Drive

Wolverton Mill

Milton Keynes

MK12 5GY

Telephone +44 (0) 7818484221
Email: barkingbags@gmail.com

Updates
Barking Bags and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification.

Statutory rights
These Terms and Conditions do not affect your statutory rights. Every purchase made on www.barkingbags.co.uk website shall be deemed performed in England. The use of the website and the Terms and Conditions shall be governed, construed and interpreted in accordance with English law and you agree to submit to non-exclusive jurisdiction of the English court.

Pricing

Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the online check-out process.

Delivery Policy

Once your order has been placed and payment accepted we aim to dispatch goods within 10 working days. All goods are sent First Class and must be signed for. We use this service to ensure it gets to you safely and as quickly as possible. Your signature is therefore required. If you are not at home when delivery is made, your goods will be taken to your local depot to collect. It is your responsibility to collect within the time frames of the postal service. Failure to collect will result in the package being returned to Barking Bags and an additional postage cost will need to be made before the package can be resent.

 

Returns & exchanges

Barking Bags accept returns and exchanges.

Contact Barking Bags in writing or via email within 14 days of delivery

 

Items must be shipped back to Barking Bags within 21 days of delivery and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

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Cancellation of Orders

 

Barking Bags accept cancellations up to seven working days after the day on which you place your order

 

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The cost of both original and return postage and packing will be deducted from any refund.

 

Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

 

Cancellation of orders by us

We reserve the right not to process your order if:
1.  We have insufficient stock to deliver the goods you have ordered; or
2.  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.

 

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

 

PRIVACY POLICY

Barking Bags is committed to respecting the privacy of your personal information. This Website Privacy Notice explains our policy for dealing with personal information that we collect through our website; www.barkingbags.co.uk.  By providing us with your data, you warrant to us that you are over 13 years of age.

If you have any questions about this privacy notice, please contact us at barkingbags@gmail.com

 

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We may process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, namely to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at barkingbags@gmail.com In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

 

 

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

We will not share your personal data with any third party for their own marketing purposes without your express consent.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at barkingbags@gmail.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CONTACT DETAILS

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, contact us at barkingbags@gmail.com